KOKO Sale with discounts up to 20%

REFUND AND RETURNS

Overview

At Earth Unleashed we believe in creating a great online shopping experience that is fun and hassle-free for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit that you can follow.

Our refund and returns policy last 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

All our products are eligible for free returns and exchanges, no questions asked. To be eligible for a return, your item must be in the same condition that you received it. We won’t accept goods damaged after purchase. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.  

To initiate a return, please call us at 0759964348, or email to [email protected]

To complete your return, we require a receipt or proof of purchase (E.g. your order confirmation email). Once you reach out to us, we will arrange the most convenient return option for you.

Additional non-returnable items:

  • Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed afterwards, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Late or Missing refunds

If you haven’t received a refund yet, first check your bank account/credit balance again. Then contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 0759964348, or email to [email protected]

Exchanges

We are more than happy to replace items if they do not fit, are defective or damaged. If you need an exchange, please contact us at 0759964348, or email to [email protected].

Please note that exchanges can only be done to items at a similar price point to the one you want to exchange. 

Your exchange will be done completely free of charge, however, if you need to exchange a second time around, a charge of LKR 400 will apply.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Shipping for exchanges and returns are handled by us in collaboration with our delivery partners. If you want to make alternative arrangements (e.g. drop by our warehouse) please contact us beforehand.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.